Frequently Asked Questions

A pre-paid voucher for a 5-day, 4-night all-inclusive stay at one of our partner beachfront resorts in Mexico. After purchase, you pick your travel dates and destination from available inventory; we send you the confirmation.

All meals at the resort restaurants, all drinks (alcoholic and non-alcoholic), pool and beach access, daily activities, evening entertainment, in-room amenities, and 24-hour room service. You do not run a tab — you just enjoy the resort.

Four destinations: Cancun, Cabo San Lucas, Riviera Maya, and Puerto Vallarta. You pick when you redeem the certificate.

$29/month for 10 months (total $290), or $249 as a single payment. Both include the full trip for two adults plus kids under 12.

The certificate covers two adults plus children under 12, free. Children 12 and older count as additional adults at the resort's prevailing rate.

You can book any available date within 18 months of purchase. Like any resort, the most popular weeks (Christmas, spring break, July 4) book up fast and may carry a small high-season fee paid at the resort. We'll show available dates when you log into your portal.

Our standard certificate may include a brief resort presentation as part of the discounted pricing — this is normal for vacation-certificate offers and we're upfront about it. The presentation is optional to act on; many guests simply attend, decline, and continue enjoying their stay. Details and any exemptions for your specific certificate are listed on your booking confirmation.

Yes — the same beachfront properties listed on Booking, Expedia, and resort sites at full price. We'll show you the resort name and link to its full reviews when you select your dates.

Resorts make their margin on food, drinks, and excursions — not the room. Filling rooms in advance through partners like us is more profitable to them than leaving rooms empty, so they discount the room rate aggressively. More on how this works.

Yes — full refund within 30 days of purchase, no questions asked.

After your first payment you get login credentials to the client portal. Inside, you pick your destination, dates, and resort from available inventory. We confirm by email and you arrive at the resort with your reservation in your name.

Any major credit or debit card (Visa, Mastercard, AmEx, Discover). Monthly plan: card is charged automatically each month for 10 months. One-time plan: charged once at signup. Card information is encrypted and not stored on our servers.

Yes. Buy a certificate in your name, then transfer it to the recipient through your client portal. Travel dates can be picked by either of you.

The monthly plan is a 10-payment commitment for the certificate (total $290). To avoid the remaining payments, pick the one-time $249 option at signup.

Our reviews page has testimonials from real travelers. We also share TikTok and Instagram videos of travelers at our resorts on the landing pages.

Email [email protected] or call 888-602-2424 during US business hours.